Refund Policy
1. You have 14 days to return the product without giving a reason (from the date of receipt). This does not apply to personalised packaging, gift cards and paintings handmade by our artists.
Please note: Personalised paintings and embroidery and paintings handmade by our artists cannot be returned. These products are personalised and customised, so we cannot resell them.
2. To return an item, please ensure that your item must be unused and in the same condition as when you received it (including the original packaging). Contact us at Vickieart336@outlook.com to submit your return request and we will provide you with the most suitable return address.
3. Return shipping costs are borne by the customer unless it is an error on our part.
4. Once we have received and inspected the returned item, we will send you a confirmation email and refund the amount due within 15 days.
Please note: Personalised paintings and embroidery and paintings handmade by our artists cannot be returned. These products are personalised and customised, so we cannot resell them.
2. To return an item, please ensure that your item must be unused and in the same condition as when you received it (including the original packaging). Contact us at Vickieart336@outlook.com to submit your return request and we will provide you with the most suitable return address.
3. Return shipping costs are borne by the customer unless it is an error on our part.
4. Once we have received and inspected the returned item, we will send you a confirmation email and refund the amount due within 15 days.